Shipping Cost
Shipping cost is automatically calculated for all shipments. We require a signature for delivery for all orders over $300. We reserve the right to require a signature and/or change shipping carriers from what you selected during checkout on any order.
Shipping to P.O. Box / APO Box
If you have chosen to ship your parcel to a P.O. or APO Box, the delivery service must be provided by the USPS. No exceptions. Keep in mind some order require a signature on delivery.
Shipping Times
Most orders that are paid via credit card or PayPal will usually ship within 1 business day as long as the item is in stock. Custom order shipping times vary based on the order, please see product description or contact us for an estimated quote.
If you believe a parcel has been stolen or lost after it has been delivered, you must contact the local authorities and notify Squeaky’s Designs Immediately via e-mail (support@squeakysdesigns.com).
International Shipping
The customer is responsible for all customs, duties, fees, and taxes on international orders.
Internation shipping customs, duties, fees and taxes are not calculated during checkout.
Our 30 days free return policy is not available on international orders.
Pre-Order Terms & Conditions
- We will do our best to ship Pre-Order products in accordance with their expected ship date. If this changes, we’ll do our best to let you know.
- You are responsible for keeping your shipping and contact information up to date to ensure proper shipment of any Pre-Order products. Please email us at support@squeakysdesigns.com if you need to update any of this information.
- You will NOT be charged at time of placing a Pre-Order. No discounts, refunds or credits will otherwise be offered due to any such delays.
- Upon check-out through the shopping cart system, a fully discounted amount will be shown to $0 balance your Pre-Order product – this is not an indication of any implied discount on your Pre-Order product.
- The final invoiced amount which is shown at the time of Pre-Order will be the amount you will be invoiced for when the Pre-Order product is ready to be shipped to you, plus calculated applicable shipping fees. Some Pre-Order products may be Overweight/Oversized and will be excluded from our free shipping program.
- No discounts, refunds or credits will otherwise be offered due to any such delays.
Returns, Refunds and Exchanges
You have 30 days, from date of purchase, to return or exchange a non-custom item in good and unopened condition.
Custom Nature of Orders: All products produced by Squeaky’s Designs under a custom order are specifically crafted according to your unique requirements, design preferences, and specifications. As such, these items are uniquely personalized and may not be resold to other customers.
No Returns or Exchanges on Custom Orders: Due to the personalized and bespoke nature of custom orders, we regret to inform you that we do not accept returns or exchanges for these items. It is crucial that you carefully review and confirm all design details, dimensions, and other specifications before finalizing your order.
Quality Assurance: Our team is committed to delivering high-quality products that meet or exceed your expectations. Before shipping, each custom order undergoes a thorough quality check to ensure it aligns with the agreed-upon specifications.
Damaged or Defective Items: Any discrepancies or damages with shipments received must be reported within 7 days upon delivery. In the event an item(s) is damaged upon delivery, wrong item(s) were sent, if there were any overages or shortages, please email us at support@squeakystrains.com.
Cancellation Policy: Once a custom order has been placed and production has commenced, it cannot be canceled. Any cancellations must be made within 12 hours of placing the order and are subject to approval by Squeaky’s Designs.
By placing a custom order with Squeaky’s Designs, you acknowledge that you have read, understood, and agreed to our no return policy for custom orders.
We will address and rectify any issues should you have any. We may choose to test returned shipments. If a returned product is tested and found to be free of defect, Squeaky’s Designs will not replace the item.
Squeaky’s Trains & Things LLC aka Squeaky’s Designs reserves the sole right to refuse the return of any item in which the purchaser has made previous multiple returns or if the product has been used. In addition, we will not accept orders from customers that have demonstrated a high incidence of returns after purchase.
Order cancellation requests must be submitted, via e-mail (support@squeakysdesigns.com).
Oversized And/Or Heavy Packages
Oversized and/or heavy packages that have dimensional weight charges will incur additional shipping charges as imposed by all shipping carriers (FedEx, UPS, USPS, DHL).